Welcome to the privacy policy of Secuura Pte Ltd (collectively referred to as “Secuura”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.
1. Important information and who we are
Purpose of this privacy policy
This privacy policy gives you information on how we collect and process your personal data through your use of this website, including data you may provide when purchasing a product or service.
This website is not intended for children and we do not knowingly collect data relating to children under 16. If we learn we have collected personal information from a child under 16, we will delete it and terminate the corresponding account.
This privacy policy should be read together with any other privacy or fair processing notices we provide on specific occasions. It supplements those notices and is not intended to override them.
Controller
Secuura Pte Ltd is the controller and responsible for your personal data.
We have appointed a Data Protection Officer (“DPO”) to oversee questions in relation to this policy. If you have questions, including requests to exercise your rights, please contact the DPO using the details below.
Contact details
Data Protection Officer
Email: Secuura-DPO@secuura.ai
You have the right to complain at any time to:
- The Singapore Personal Data Protection Commission (PDPC): www.pdpc.gov.sg
- The UK Information Commissioner’s Office (ICO): www.ico.org.uk
- The relevant European Data Protection Authority, listed via the European Data Protection Board: edpb.europa.eu
- Your local Data Protection Authority.
We would, however, appreciate the chance to address your concerns before you approach a regulator, so please contact us first via Secuura-DPO@secuura.ai.
Changes to the privacy policy
We keep our privacy policy under regular review.
Accuracy of your data
Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking those links may allow third parties to collect or share data about you. We do not control those sites and are not responsible for their privacy policies. When you leave our site, please read the privacy policy of every website you visit.
2. The data we collect about you
Personal data means any information about an individual from which that person can be identified. It does not include anonymous data.
We may collect, use, store and transfer different types of personal data:
- Identity Data: names, marital status, title, date of birth, gender, ID copies, social security/tax numbers, photos.
- Contact Data: addresses, email, telephone numbers.
- Financial Data: bank accounts, payment card details.
- Transaction Data: payments, product/service purchases.
- Professional Background Data: education, work history, credentials, resumes, job applications, employment info.
- Technical Data: IP address, login data, browser type/version, time zone, OS, devices.
- Profile Data: username/password, purchases, preferences, survey responses.
- Usage Data: how you use our website, products and services.
- Marketing and Communications Data: preferences for receiving marketing, communication choices.
We also collect Aggregated Data (e.g. statistics). Aggregated Data is not personal unless combined with identifiers.
We do not collect Special Categories of Personal Data (race, religion, sexual orientation, political opinions, health, biometrics, etc.) or criminal conviction data.
If you fail to provide personal data: where we need data by law or contract and you don’t provide it, we may not be able to perform the contract (e.g. provide services) and may have to cancel a product/service.
3. How is your personal data collected?
- Direct interactions: when you create an account, subscribe, request marketing, give feedback, or contact us.
- Automated technologies: we collect Technical Data via cookies and similar technologies. See our cookie policy.
- Third parties/public sources: analytics providers (e.g. Google), payment/delivery providers (e.g. PayPal).
4. How we use your personal data
We will use your personal data only when the law allows us. Common grounds:
- Performance of a contract
- Legitimate interests, where not overridden by your rights
- Compliance with legal obligations
- Consent (for marketing communications)
We collect and process various types of data for specific purposes to provide and improve our services. When you register as a new customer, we collect Identity and Contact data, and the lawful basis for processing this information is the performance of a contract. To process and deliver your order, including payments, fees, charges, and debt recovery, we collect Identity, Contact, Financial, Transaction, and Marketing/Communications data.
The lawful basis for this processing is both the performance of a contract and our legitimate interests in recovering debts. To manage our relationship with you, such as through policy updates, reviews, and surveys, we process Identity, Contact, Profile, and Marketing/Communications data based on the performance of a contract, legal obligations, and our legitimate interests in maintaining records and improving services.
For administering and protecting our business and website, including IT, security, and support, we process Identity, Contact, and Technical data under our legitimate interests related to business, security, and restructuring, as well as to comply with legal obligations.
Additionally, to deliver relevant content and advertisements and to measure their effectiveness, we process Identity, Contact, Profile, Usage, Marketing/Communications, and Technical data, relying on our legitimate interests in developing our business and marketing strategy.
For data analytics aimed at improving our site, products, and marketing efforts, we process Technical and Usage data based on our legitimate interests in business development and maintaining relevance.
Finally, to provide recommendations for products or services that may be of interest to you, we process Identity, Contact, Technical, Usage, Profile, and Marketing/Communications data, with the lawful basis being our legitimate interests in business growth.
5. Disclosures of your personal data
We may share your data with:
- Service providers (IT, system administration)
- Professional advisers (lawyers, bankers, auditors, insurers)
- Regulators/authorities (UK, Singapore, EEA, other jurisdictions)
We require all third parties to respect data security and process it lawfully and only for specified purposes.
6. International transfers
Your data is held in the UK. If you are in Singapore or the EEA, this means transfer outside your jurisdiction. We ensure equivalent protection under UK GDPR, PDPA, GDPR or relevant laws.
7. Data security
We have security measures to prevent unauthorised access/loss. Access is limited to staff and service providers under confidentiality. We also have procedures for suspected breaches and will notify you and regulators when legally required.
8. Data retention
We retain personal data only as long as necessary for purposes collected, or longer if required (e.g. legal, tax, reporting). In some cases, data may be anonymised for research/statistics indefinitely.
9. Your legal rights
You have rights to access, correct, erase, restrict, transfer, or object to processing of your personal data, and to withdraw consent at any time. Requests should be sent to: Secuura-DPO@secuura.ai.
Additional rights apply under UK GDPR, EU GDPR, and PDPA depending on jurisdiction.
No fee usually required — requests are free, unless manifestly unfounded, repetitive, or excessive.
Time limit — we aim to respond within one month, extended if complex.